Terms &
Conditions.

1. About Us

RightOnQ is a trading name of Continuity AI Ltd.

Registered address: Clay Bank Farmhouse, Hook Norton, BANBURY, OX15 5PA
Contact: adam@rightonq.co.uk

These terms apply to business clients who use the RightOnQ platform to send scheduled messages to their staff, residents, or clients.

2. The Service

RightOnQ provides a B2B scheduled messaging and confirmation service that enables businesses to:

• Send scheduled SMS and WhatsApp messages to registered recipients
• Track message delivery, read receipts, and confirmation responses
• Configure automatic follow-up and escalation rules
• Access a dashboard showing response rates and outstanding confirmations

We use third-party messaging infrastructure including WhatsApp Business API and SMS providers to deliver messages.

3. Eligibility and Registration

To use RightOnQ you must:

• Be a UK-registered business or operate as a legitimate business entity
• Provide accurate and complete registration information
• Have authority to register recipients on behalf of your organisation
• Be at least 18 years of age

You are responsible for maintaining the security of your account credentials. Notify us immediately if you suspect unauthorised access.

4. Your Obligations

Recipient consent

You are solely responsible for ensuring that all recipients registered on the RightOnQ platform have provided appropriate consent to receive messages from your organisation via SMS and WhatsApp. This includes compliance with UK GDPR, the Data Protection Act 2018, PECR, and WhatsApp Business Policy.

We do not independently verify recipient consent. You indemnify us against any claim arising from messages sent to recipients who have not consented.

Acceptable use

You must not use RightOnQ to:

• Send unsolicited messages to individuals who have not consented
• Send spam, bulk marketing, or promotional content without appropriate consent
• Send content that is unlawful, harmful, threatening, abusive, or discriminatory
• Impersonate any person or organisation
• Attempt to circumvent opt-out requests from recipients

Opt-out compliance

Recipients can opt out at any time by replying STOP to any message. You must honour opt-out requests and not re-register opted-out recipients without their explicit re-consent.

5. Pricing and Payment

Pricing is charged on a per-user, per-month basis as set out in your service agreement. Prices are stated exclusive of VAT, which will be added at the prevailing UK rate.

Subscriptions

Monthly subscriptions are billed in advance via GoCardless direct debit. You authorise us to collect the monthly subscription amount on the billing date.

Pay-as-you-go

Where applicable, pay-as-you-go usage is billed via Stripe at the rates in force at the time of use.

Price changes

We will give at least 30 days' notice of any price change by email to your registered account address.

6. Service Availability

We aim to provide a reliable service but we do not guarantee 100% uptime. Message delivery is subject to the availability of third-party telecommunications providers and WhatsApp infrastructure, over which we have no direct control. We will not be liable for delays or failures in message delivery caused by carrier outages, WhatsApp service disruptions, or other events outside our reasonable control.

7. Data and Privacy

We process personal data in accordance with our Privacy Policy. By using the service you confirm that your use of RightOnQ complies with your own obligations as a data controller under UK GDPR. A Data Processing Agreement is available on request.

8. Intellectual Property

All intellectual property in the RightOnQ platform belongs to Continuity AI Ltd. You are granted a non-exclusive, non-transferable licence to use the platform for the duration of your subscription. You retain ownership of all content you upload or create within the platform.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the total fees paid by you in the 3 months preceding the claim
• We shall not be liable for indirect, consequential, or special losses, loss of profits, or loss of business
• We shall not be liable for losses arising from third-party service failures

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded by law.

10. Termination

By you

You may cancel your subscription at any time with 30 days' written notice. No refunds are provided for unused portions of a billing period.

By us

We may suspend or terminate your account immediately if you breach these terms, particularly in relation to consent obligations or acceptable use. We may also terminate with 30 days' notice for any other reason.

Effect of termination

On termination, your access to the platform will cease. We will retain your data for the period set out in our Privacy Policy and then delete it. You may request an export of your data prior to termination.

11. Changes to These Terms

We may update these Terms and Conditions from time to time. Material changes will be communicated to you by email at least 30 days before they take effect. Continued use of the service after that date constitutes acceptance of the updated terms.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

Continuity AI Ltd (trading as RightOnQ)
Clay Bank Farmhouse, Hook Norton, BANBURY, OX15 5PA
adam@rightonq.co.uk